On June 11th, clients using the Photo Center in the us-east-1 region experienced downtime due to a database upgrade. This resulted in the Photo Center being unavailable for a period, affecting users' ability to access and manage photos.
The outage was caused by technical issues during a database upgrade in us-east-1 which led to the Photo Center going down temporarily. The outage was resolved when the upgrade was reverted and the system restored to a healthy state.
All times ET + 24 hour clock
| Time | Event |
|---|---|
| 10:30 | Upgrade of the environment in us-east-1 initiated. |
| 10:35 | Photo Center became unavailable in us-east-1. |
| 10:45 | Arc engineers identified the issue and began reverting the upgrade. |
| 10:55 | Photo Center service was restored in us-east-1. |
Arc XP plans to conduct further analysis to ensure that future upgrades do not impact service availability. Measures will be implemented to schedule upgrades during off-peak hours and improve monitoring to detect issues more rapidly.