Arc XP Status

All Systems Operational

About This Site

This page will be updated to reflect any product incidents we are aware of which cause customer impact. During any such incidents, status updates will be posted here regularly.

Postmortems will be added to incidents after internal review has been completed.

Please visit https://support.arcpublishing.com to access our support portal, where you can access documentation and support tickets.

This Status Page is to be used for informational purposes only.

Content Platform Operational

Publishing Platform Operational

Migration Center Operational

View API Operational

Developer Experience & SDKs Operational

Themes Operational

Mobile SDK Operational

IFX Operational

Creator Apps Operational

Composer Operational

WebSked Operational

PageBuilder Editor Operational

Photo Center Operational

Video Center Operational

Content Intelligence Operational

Arc Intelligence Operational

Recommendations Operational

Platform & Delivery Acceleration Operational

PageBuilder Engine Operational

Web Delivery Operational

Revenue Engine Operational

Subscriptions Operational

Partner Products Operational

Queryly Operational

Akamai Botman Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2026

No incidents reported today.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

Investigating Delayed Content Updates for Some Customers

Resolved - This incident has been resolved.
Jul 9, 18:58 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 18:50 EDT

Update - Implementation has shown early signs of successful resolution for some sites. Work continues to implement the full solution to all impacted areas.
Jul 9, 18:41 EDT

Update - Work is continuing on implementing a solution for this issue.
Jul 9, 18:23 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 9, 18:01 EDT

Update - We are continuing to investigate the issue and will provide additional updates as more information becomes available.
Jul 9, 17:42 EDT

Investigating - We are investigating an issue affecting a limited number of customers, which is causing delays in content updates being reflected on the CDN. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
Jul 9, 17:11 EDT

Jul 8, 2026

Site Provisioning Failures

Resolved - The issue affecting site provisioning has been resolved. The failures in property activation at our CDN have been addressed, and site provisioning is now functioning normally.

We appreciate your patience while we worked with our CDN provider to restore service.
Jul 8, 12:39 EDT

Update - We are continuing to work on a fix for this issue.
Jul 8, 10:06 EDT

Identified - We are currently experiencing an issue with site provisioning due to failures in property activation at our CDN. As a result, site provisioning is not functioning as expected.
Our team is actively working with our CDN provider to resolve the issue as quickly as possible. We will provide further updates as more information becomes available.
Jul 8, 10:05 EDT

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

Delivery Site Provisioning Service Disruption

Resolved - This incident has been resolved.
Jul 1, 09:23 EDT

Identified - The Delivery functionality is experiencing issues with Site Provisioning and we're actively working to resolve them.
Jul 1, 09:00 EDT

Jun 30, 2026

Story Preview returning "Forbidden" error in Composer

Resolved - This incident has been resolved.
Jun 30, 16:28 EDT

Update - This issue is resolved
Jun 30, 16:27 EDT

Update - After further investigation, we've determined this issue is not affecting the broader platform. It is isolated to a specific customer configuration, and all other services and customers are operating normally.
Jun 30, 16:26 EDT

Update - We are continuing to investigate this issue.
Jun 30, 15:44 EDT

Investigating - We are currently investigating this issue.
Jun 30, 15:44 EDT