Intermittent Access Denied Messages showing on pages

Incident Report for Arc XP

Resolved

The issue causing intermittent “Access Denied” messages on pages has been fully resolved. All systems are operating normally, and no further impact has been observed.
Posted Nov 12, 2025 - 14:38 EST

Monitoring

The issue has been mitigated, and we continue to monitor the situation. We will update the status page periodically as more information becomes available.
Posted Nov 12, 2025 - 03:29 EST

Update

We are seeing improvements; however, we continue to work with our network partner to fully resolve the issue. We will update the status page as soon as more information becomes available.
Posted Nov 12, 2025 - 02:14 EST

Update

We are seeing improvements and there is still less than 1% of traffic that is impacted. We are continuing to work with our network partner to resolve this issue. We will update the status page as we have more information to share.
Posted Nov 12, 2025 - 00:59 EST

Update

We are continuing to see improvements however we are still seeing less than 1% of traffic impacted. We are continuing to work with our network partner to resolve this issue. We will provide an update when we have more information to share.
Posted Nov 11, 2025 - 23:56 EST

Update

We are seeing signs of recovery and less than 1% of traffic is currently being affected. We will continue to update the status page as we have more information to share.
Posted Nov 11, 2025 - 22:53 EST

Identified

The intermittent error message has been identified. We are working with a network partner to address this issue. We will continue to provide updates as we have more information to share.
Posted Nov 11, 2025 - 22:12 EST

Investigating

We are currently investigating the intermittent Access Denied messages that are appearing on pages in US-EAST
Posted Nov 11, 2025 - 22:02 EST
This incident affected: Platform & Delivery Acceleration (Web Delivery).