On Wednesday, September 24, around 11:50 ET, users saw unexpected logouts and error messages while editing content, disrupting their work in the content editing interface.
An update was introduced to enhance user session validation. Some users experienced session interruptions resulting in errors. The new validation was disabled, restoring normal access while a a permanent fix gets developed.
All times ET + 24 hour clock
| Time | Event |
|---|---|
| Sept. 23, 19:16 | A new authentication feature was enabled as part of a planned rollout. Existing user sessions remained active to ensure continuity. |
| Sept. 24, 11:50 | A customer reported unexpected behavior related to authentication. |
| Sept. 24, 12:26 | As a precaution, the feature was modified to assess impact and isolate variables. |
| Sept. 24, 16:32 | Additional reports were received from other customers experiencing similar issues in the content management interface. |
| Sept. 24, 18:32 | Configuration values were adjusted to align with previous behavior and to support a potential rollback if necessary. |
| Sept. 25, 09:38 | The feature was fully disabled and previous functionality restored, which resolved the issue for affected users. |