Arc XP Status

All Systems Operational

About This Site

This page will be updated to reflect any product incidents we are aware of which cause customer impact. During any such incidents, status updates will be posted here regularly.

Postmortems will be added to incidents after internal review has been completed.

Please visit https://support.arcpublishing.com to access our support portal, where you can access documentation and support tickets.

This Status Page is to be used for informational purposes only.

Content Platform Operational

Publishing Platform Operational

Migration Center Operational

View API Operational

Developer Experience & SDKs Operational

Themes Operational

Mobile SDK Operational

IFX Operational

Creator Apps Operational

Composer Operational

WebSked Operational

PageBuilder Editor Operational

Photo Center Operational

Video Center Operational

Content Intelligence Operational

Arc Intelligence Operational

Recommendations Operational

Platform & Delivery Acceleration Operational

PageBuilder Engine Operational

Web Delivery Operational

Revenue Engine Operational

Subscriptions Operational

Partner Products Operational

Queryly Operational

Akamai Botman Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

Selected articles are not being inserted from the PB Editor search tool.

Resolved - A fix has been deployed to Production. This issue has been resolved.
Dec 4, 17:42 EST

Update - The root cause has been identified, and our team is implementing a fix. We will provide additional updates as progress continues.
Dec 4, 15:13 EST

Update - We are continuing to work on a fix for this issue.
Dec 4, 15:13 EST

Identified - We believe we have identified the root cause of the issue and are currently working on a fix. We will provide further updates as soon as the solution is in place.
Dec 4, 12:32 EST

Update - We are actively investigating the issue and will provide further updates shortly.
Dec 4, 10:00 EST

Investigating - We’re investigating an issue in PageBuilder Editor where the search icon isn’t inserting articles. It only affects clients using the story search integration in certain configurations.
Dec 4, 08:53 EST

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Latency in EU Region

Resolved - This incident has been resolved.
Nov 28, 13:09 EST

Update - Performance has returned to normal.
Nov 28, 12:55 EST

Identified - Customers in the EU region are experiencing latency. We are aware of the issue and are currently investigating.
Nov 28, 12:50 EST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.